Support

Email contact@useomnireach.com. One inbox, read by the people who build OmniReach — there is no ticket queue to route around. We reply within one business day, Melbourne time.

It helps to include the workspace name, what you expected to happen, and what happened instead. If it is about a specific campaign or message, the campaign name is usually enough for us to find it.

Sign-in is a magic link or Google — there is no password to reset. If the link does not arrive, check spam, then confirm you are using the address you signed up with. Links expire, so request a fresh one rather than re-opening an old email.

Still stuck, email us from any address and say which address you are trying to use.

The knowledge base covers the campaign loop, Apollo imports, and the Chrome extension. Safety explains the daily caps, the checks before a message leaves, and what stops a sequence. How it works is the short version of the whole product.

Billing questions go to the same address — include the workspace name and we will find the subscription. For what we collect and how long we keep it, see our privacy policy; to close an account, see delete your account.

Email contact@useomnireach.com with “security” in the subject and we will prioritise it. Please give us a chance to fix the issue before disclosing it publicly.