Terms of use

OmniReach is a multi-channel outreach workspace operated by Boolean and Bean, based in Victoria, Australia (“we”, “us”, or “OmniReach”). The website, application, connected account features, discovery tools, AI-assisted drafting, agent/API access, customer integrations, marketing demos, and related services are the “Service”.

By creating an account or using the Service, you agree to these terms. Our privacy policy explains how we handle personal information; it is a notice of our privacy practices, not a waiver of your privacy rights. Our data processing addendum forms part of these terms and governs how we process prospect and recipient data on your behalf. You must be at least 18. If you use the Service for an organisation, you confirm that you have authority to bind it, and “you” includes that organisation.

Nothing in these terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law. Any conflicting term is limited to the minimum extent necessary to comply with that law.

You must provide accurate account information, maintain access to your email, and protect sign-in links and connected-account credentials. You are responsible for activity by people you invite to your workspace and for assigning appropriate roles. Tell us promptly at contact@useomnireach.com if you suspect unauthorised access.

Workspace owners and administrators may control workspace content, connected accounts, member access, and billing. If you join a workspace for an employer or client, that organisation may retain and control content you create in that workspace after you leave.

You may use the Service to run outreach for clients. If you do, you are our customer and you remain fully responsible for your clients’ and end-users’ compliance with these terms and with applicable law, including the lawful basis for every list and message sent from a workspace you control. Connect a client’s LinkedIn account or mailbox only with that client’s written authority, keep each client’s data in a separate workspace, and do not present the Service as your own product or resell access to it.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes. You may not sell, rent, sublicense, commercially redistribute, reverse-engineer, disrupt, incorporate the Service into a product or service you provide to a third party, or use the Service to build a competing product, except where applicable law does not permit us to prohibit the activity.

OmniReach and its licensors own the Service, software, design, documentation, and related intellectual property. These terms do not transfer that ownership to you.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them for any purpose without obligation to you. We may also collect and use aggregated, de-identified technical and usage information about how the Service is used — never message content, prospect identities, or credentials — to operate, secure, and improve the Service, during and after your subscription.

OmniReach uses Unipile to connect supported LinkedIn accounts and email mailboxes, send actions you approve, and receive account status and replies. You authorise us and our providers to access and use each connected account only as needed to provide the features you request. You must be entitled to connect the account and may disconnect it at any time.

Each sender seat is for one natural person. The LinkedIn account and mailbox connected to a seat must belong to the same individual, who must be a member of your organisation or a client who has authorised the connection in writing. Connecting accounts that belong to other people to a single seat, sharing a seat between people, or connecting an account without its owner’s authority is a material breach and we may suspend the seat or terminate the workspace.

OmniReach is not affiliated with, endorsed by, or sponsored by LinkedIn. LinkedIn is a separate service and may restrict third-party automation, data access, invitations, or messaging. Delays, caps, reviews, and pauses reduce operational risk but do not make an activity authorised by LinkedIn or prevent a warning, restriction, suspension, or ban. You must review LinkedIn’s current rules and decide whether your intended use is permitted. You accept that risk. To the extent permitted by law, we are not liable for any warning, restriction, suspension, termination, or loss of data or reach affecting a connected LinkedIn account or mailbox, or for any decision LinkedIn or a mailbox provider makes about your account.

Profile search, enrichment, invitations, messages, InMail, reply synchronisation, and — where enabled — withdrawal of stale invitations may be performed through Unipile using your connected account. We do not promise uninterrupted access to LinkedIn or that LinkedIn will accept any particular activity.

You control the recipients, content, timing, connected sender accounts, and approval of outreach. You are responsible for ensuring that each message and list complies with the laws and platform rules that apply to you, the recipient, and the message, including consent, sender-identification, record-keeping, suppression, and unsubscribe requirements.

You must not use the Service to:

• Send spam, unlawful or deceptive messages, or messages without a required lawful basis or consent.
• Omit or falsify required sender identity, contact details, or unsubscribe information.
• Ignore, delay, evade, or remove a valid unsubscribe or do-not-contact request.
• Use a purchased, scraped, or imported list unless you have verified your right to use every relevant field.
• Upload sensitive information unless it is strictly necessary and lawful to do so.
• Harass, discriminate, impersonate, defraud, or infringe another person’s rights.
• Bypass caps, delays, approval gates, billing controls, disconnect pauses, or security measures.
• Use multiple accounts or campaigns to evade platform limits or another person’s suppression request.

You must promptly action opt-outs and maintain evidence of consent or any other basis on which you rely. OmniReach’s review gates and do-not-contact features assist your workflow; they are not legal advice and do not independently establish that a send is lawful.

You retain ownership of lists, prospect records, prompts, templates, messages, attachments, API-submitted data, and other content you submit (“Customer Content”). You grant us a non-exclusive, worldwide licence to host, copy, transmit, transform, export at your request, and otherwise process Customer Content, and to permit our service providers to do so, solely to provide, secure, support, and improve the operation of the Service for you.

You represent that you have all notices, permissions, rights, and lawful bases needed for us to process Customer Content on your instructions. Between you and OmniReach, you are responsible for responding to requests or complaints from prospects whose information you upload, import, export, or whose details you cause the Service to obtain. If you export contact lists or other personal information from the Service, you remain responsible for how that export is stored and shared.

We will use reasonable safeguards for Customer Content and will not sell or rent your prospect lists. Our handling of personal information is described in the privacy policy.

AI features may send seller context, prompts, campaign information, and relevant prospect details to an AI provider to generate drafts, targeting suggestions, or demo content. AI output may be inaccurate, incomplete, inappropriate, or similar to output provided to others. You must review and approve output before use and must not rely on it as legal, financial, employment, or other professional advice.

You retain any rights you have in your input and output. We do not guarantee that output is unique, accurate, non-infringing, or suitable for a particular recipient or platform.

Workspace owners and authorised members may create API keys and connect agent clients (including Model Context Protocol clients) to create or update contacts, campaigns, sequences, Signals actions, and other workspace operations within the scopes we expose. Keys are secrets. You are responsible for safeguarding them, rotating or revoking them if compromised, and for all activity performed with a key issued to your workspace.

Agent clients you configure are under your control. Content and instructions those clients send to OmniReach are Customer Content. Third-party agent products process information under their own terms; OmniReach does not control how those products retain or reuse data outside the Service.

You may connect third-party tools such as Apollo by providing credentials or API keys you control. Those integrations run on your instructions: for example, importing contacts or synchronising tasks that become outreach actions in OmniReach. You must be entitled to use the credentials you supply, and you remain responsible for the third party’s rules and for personal information imported through the integration.

We store integration credentials with encryption at rest where designed to do so and use them only to provide the features you enable. Disconnecting an integration stops future syncs; previously imported Customer Content remains in your workspace until you delete it.

The Service depends on providers such as Unipile, Supabase, Stripe, Vercel, Inngest, Autobound, Firecrawl, Resend, PostHog (when analytics are enabled), Upstash (when demo caching is enabled), Google (when you choose Google sign-in), customer-directed integrations such as Apollo, and a configured AI provider (currently OpenAI). Their availability, rules, locations, and processing practices may change. The privacy policy explains the data involved and the providers used for each purpose, and the data processing addendum lists the providers that process prospect data on your behalf and the notice we give before adding one.

We are not responsible for a third party’s independent acts, platform decisions, or outages outside our reasonable control. We remain responsible for obligations that the law places on us and for exercising reasonable care in selecting, configuring, and using providers. If a material paid feature becomes permanently unavailable, we may provide a reasonable workaround, replacement, service credit, or pro-rata refund for the affected prepaid period, depending on the circumstances and any rights you have under law.

Features labelled beta, preview, or experimental may be less reliable and may change or be withdrawn. We will not charge a separate fee for a beta feature unless its price and conditions are disclosed before you enable it.

Paid plans are billed in USD through Stripe and priced per sender; each sender includes one LinkedIn account and one email mailbox. Current prices, seat limits, and any launch or promotional rates are shown on the pricing page and at checkout. The price and quantity shown at checkout or in the Stripe billing portal control if they differ from any other page. Applicable taxes may be added where required. If you hold a promotional rate, you keep it while the subscription remains active on that offer, as described at the time you accepted it; we may change standard pricing for new subscriptions and for renewals on at least 30 days’ notice.

Where a free trial is offered, it lasts seven days unless checkout or the product states otherwise. A trial may require a payment method. After the trial, a short read-only grace period may apply; if you do not convert to a paid plan, outbound activity and connected accounts may be limited or disconnected as described in the product. Trial terms shown at signup control if they differ.

A paid subscription renews automatically each month until cancelled. Adding a paid account increases the subscription and may create a prorated charge for the remainder of the current billing period. Removing an additional account may reduce future quantities as shown in the product or Stripe portal. Senders are generally purchased before connecting an additional sender (“pay first”), as implemented in Settings.

You may cancel through the Stripe billing portal in Settings. Cancellation normally takes effect at the end of the current paid billing period, and access continues until then. Unless required by law or expressly stated otherwise, fees already paid are not refundable merely because you stop using the Service or cancel during a billing period.

If payment is overdue, reversed, or fails, we may pause outbound activity after reasonable notice while preserving workspace access where practicable. Cancellation does not by itself disconnect LinkedIn accounts or email mailboxes. You should disconnect accounts separately if you no longer want them connected. Ending a trial without converting may result in disconnection as described above.

We may update the Service to improve it, address security or legal requirements, or respond to provider changes. We will give reasonable advance notice of a change that materially reduces a core paid feature where practicable. If we discontinue the Service or a core paid feature without a reasonable substitute, you may cancel and request a pro-rata refund for the affected unused prepaid period, subject to applicable law.

We do not promise uninterrupted or error-free operation. Sends depend on connected accounts, recipient systems, Unipile, LinkedIn, mailbox providers, and background jobs. Maintenance, rate limits, provider delays, and outages may delay or prevent actions.

The Service is supplied with any guarantees that apply under the Australian Consumer Law and other non-excludable laws. Subject to those guarantees, and to the fullest extent the law permits, the Service is otherwise provided “as is” and “as available”, and we exclude implied warranties that may lawfully be excluded.

We do not guarantee outreach results, replies, revenue, deliverability, platform compliance, account safety, or the accuracy of third-party or AI-generated information. You remain responsible for reviewing sends and maintaining independent copies of business- critical information.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profits, lost opportunity, or loss of goodwill that was not a reasonably foreseeable result of the breach. This does not exclude reasonably foreseeable loss recoverable under a consumer guarantee or other law that cannot be limited.

To the extent permitted by law, our aggregate liability arising from the Service is limited to the fees you paid us for the Service during the 12 months before the event giving rise to the claim. This cap does not apply to fraud, wilful misconduct, or a liability that cannot lawfully be capped. Multiple claims arising from the same or related events do not increase the cap.

You indemnify us against a third-party claim, and reasonable external costs of defending it, to the extent the claim results from your unlawful outreach, your breach of the warranties about Customer Content, or your deliberate misuse of the Service. The indemnity is reduced to the extent our breach, negligence, or wilful misconduct contributed to the claim. We will notify you promptly, allow you reasonable participation in the defence, and will not agree to a settlement imposing a non-monetary obligation on you without your consent, not to be unreasonably withheld.

We may immediately suspend activity where reasonably necessary to address a security risk, unlawful use, platform complaint, provider direction, payment failure, or risk of harm. We will explain the reason where legally and operationally permitted and restore access when the issue is resolved.

Either party may terminate for a material breach that is not remedied within 14 days after written notice, unless the breach cannot be remedied. You may terminate by cancelling and ceasing use. We may discontinue your paid Service for convenience on at least 30 days’ notice and will refund the unused portion of any prepaid period.

On termination, your licence ends. Provisions concerning ownership, accrued payment obligations, disclaimers, liability, indemnity, disputes, and terms that by their nature should survive will continue. Data is handled after termination as described in the privacy policy.

Before starting court proceedings, a party should send written notice describing the dispute to contact@useomnireach.com. The parties will try in good faith to resolve it and, where useful, confer by phone or video within 30 days. Either party may seek urgent relief at any time, and this process does not restrict a complaint to a regulator or any non-excludable remedy.

These terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. The parties submit to the non-exclusive jurisdiction of Victorian courts and courts hearing appeals from them. Mandatory rights and courts available in your place of residence are not displaced where the law does not permit that.

Notices may be sent by email or displayed prominently in the Service. You may not assign these terms without our consent, not to be unreasonably withheld. We may assign them as part of a genuine restructuring, financing, merger, or sale of the Service if the assignee assumes our obligations and the assignment does not materially reduce your rights.

These terms and any order or checkout terms form the entire agreement about the Service. If a provision is unenforceable, it will be read down or severed to the minimum extent necessary, and the remainder continues. A delay in enforcement is not a waiver.

We may update these terms prospectively. We will give reasonable advance notice of a material change by email or a prominent in-product notice, except where an urgent legal or security change requires earlier effect. The notice will state when the change begins. If you do not agree, you may stop using the Service and cancel before that date. A change will not retrospectively alter an existing dispute or remove rights already accrued.

Questions and legal notices: contact@useomnireach.com.